HedivalThis page explains how to ask Cloudival, the developer of Hedival on Google Play and the App Store, to delete your game account and the data linked to it. You do not need to have the Game installed.
How to request deletion
- Find the account you sign in with. In Hedival you sign in with an email and password, with Google or with Apple. You need that email address (with Sign in with Apple it may be a private privaterelay.appleid.com address).
- Send us an email to admin@cloudival.com with the subject "Delete my Hedival account". Write how you sign in and the email of that account. Sending it from that same email address lets us confirm it is your account fastest. You can use the form below to prepare the email.
- Confirm if we ask. If the request comes from another address, we reply to the account's email to make sure the account is yours.
- Done within 30 days. We delete the account and its data and email you when it is done (usually within a few days).
Deletion is permanent. Your progress, heroes, items, diamonds and gems, and everything you bought in the Game cannot be restored afterwards, and purchases are not refunded by deleting the account. Uninstalling the Game does not delete your account.
What is deleted
- Your account: player ID, sign-in email, password hash, Google / Apple sign-in links and login sessions.
- Your profile: player name, avatar and cosmetics.
- Your game data: progress, stars, heroes, Lord items, currencies, quests, season pass, settings saved on our server.
- Your match data: match history and commands, PvP rankings and the recorded armies other players fight as your opponent.
- Your support emails, if you ask (otherwise they are deleted with the account).
What is kept, and for how long
| Data | Why | How long |
|---|---|---|
| Purchase records | Order / transaction ID, product, price, date: required by tax and accounting laws and for refunds and fraud checks. No card or bank details (we never receive them). | Up to 10 years, then deleted |
| Server backups | Copies of the database kept to recover from failures. Deleted data disappears from them as they are replaced. | Up to 35 days |
| Server logs | Security and error logs (may contain IP address and player ID). | Up to 90 days |
| Anonymous statistics | Totals that no longer identify you (for example, how many players cleared a stage). | Kept |
Data held by Google Play, the App Store, Google Sign-In, Sign in with Apple and Google AdMob is managed by those companies under their own policies; you can delete it from your Google or Apple account settings.
Delete only some data
You can also ask us to delete only some data (for example your support emails or your player name) and keep the account, or to get a copy of your data first. Send the request to the same address. More details are in our Privacy Policy.
Contact
Cloudival · admin@cloudival.com · hedival.cloudival.com